We know that keeping organizations aligned and participants safe is top of mind as we all adapt operations to slow the spread of COVID-19.
Many of our clients in all corners of the world have seen events cancelled or deferred. We recognize this could have a serious effect on our industry, raising concerns for staff and participant well being and affecting businesses, fundraising missions and more.
The ACTIVE team is committed to supporting you with educational resources, best practices from across our community and customer care. We believe the priority for the active community is to stay coordinated and provide clarity to keep participants safe and our organizations moving forward.
We encourage everyone to consult with their local government for official guidance before deciding to conduct any mass participation event. Our team will follow up this message with a series of regular customer support touch points, product specific support page content, helpful blogs and free downloadable resources.
For urgent inquiries regarding process and policy, we encourage you to reach out directly to your customer success manager. Customers can also review product specific support topics and contact customer care through https://www.activenetwork.com/support.
ACTIVE is proud to stand behind our community and clients. We will be with you through this and for many years to come.
Product Resource Hubs:
World Health Resources: