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How to Implement RPA in Local Governments

Jessica Harp
May 2, 2022

While digitizing is the necessary first step in the process, that’s simply not enough to completely bring municipalities into the 21st century. Through implementing Robotic Process Automation (RPA), local governments can take digitization a step further while also reducing costs—which can be redistributed to other needs within the community. 

Issues Within Local Governments

Increased Demand for Services

As communities grow, so does the demand for services of all kinds within local governments. Regardless of staffing shortages or limited resources, these services are necessary and in some cases, urgent. With manual processes slowing service time down to a glacial pace, as well as creating errors and other issues that take time to resolve, it’s understandable that many citizens are growing increasingly frustrated. 

Antiquated Technology

It’s likely that there are a vast number of municipalities that are still operating on old systems and infrastructures that are causing the delivery process to take even longer. Gone are the days when paper forms need to be filled out and filed; everything can easily be done digitally. However, if a local government is still utilizing antiquated technology, or even worse, the pen and paper method, then fulfilling services can become quite cumbersome as information and data can easily be lost, made in error or have to be located between multiple systems. 

Limited Budgets & Employees

The possibility of having to upgrade legacy systems might be daunting and a bit of a shock due to the cost, especially if municipalities have had a decrease in revenue and have had to cut spending through the reduction of staff and hours. Local governments are in need of tools and technology that can assist in giving personnel the freedom to do more with less. 

How RPA Can Help Local Governments

Through RPA, local governments can easily leave manual processes in the past and move forward by streamlining operations through the modernization of infrastructure and technology. By implementing RPA into legacy systems through integrations, the workflow process opens up as staff are given the freedom to focus on other aspects of their jobs since RPA does all the mundane tasks for them. In fact, RPA does not replace workers, it simply enables them to work on job functions that are more challenging and integral to the success of local governments. In return, hundreds of hours (or more) can be saved as a result. In fact, the benefits for local governments by integrating RPA are limitless

While the cost of upgrading legacy systems with the implementation of RPA may seem off-putting in the beginning, the return on investment is worth it. Along with the ability to save hundreds of hours, money is also saved over time through the utilization of RPA, as it reduces cost by removing errors and redundancy. 

ACTIVE Makes Implementing RPA Easy‍

ACTIVE’s RPA helps solve a critical challenge for the local public sector: doing more with less while building strong, connected communities. Our solution automates and streamlines tasks and ensures accuracy and efficiency, playing a monumental role in the modern municipality. Learn more about how ACTIVE can help make RPA a reality for your local government.

The need for local governments to stay connected with their communities and deliver services more efficiently and effectively has grown over the last few years. As Millennials grow older and become more established within communities and Gen-Z begins to age into adulthood, the need for local governments to modernize and digitize processes, forms and other services has become critical. 

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