Woman sitting on a couch using a computer that sits in her lap.

How ACTIVENet's New CUI Has Helped Desert Recreation District

ACTIVE Network
September 28, 2020

For 70 years, Desert Recreation District has played a key role in enriching the quality of life for residents and visitors through the recreational services offered in the Greater Coachella Valley. The Desert Rec District is the largest park and recreation district in California, managing, maintaining and assisting over 30 parks and recreation facilities Since recently expanding to provide barrier-free, safe services to more unincorporated areas of the Coachella Valley and municipalities not previously served, a positive customer experience is crucial to their operations.

When Manuel Rios, Administrative Technician was looking for a better way to serve his customers, a faster and more efficient experience was exactly what he needed. Over the past few months, ACTIVENet has been making updates to one of the most important parts of the ACTIVENet system: The Customer Online Experience.

Benefits include:

  • Faster & easier member experience​
  • Higher Online Conversion​
  • Reduced front-desk administration

Organizations can activate the new CUI to streamline operations and reduce the amount of time and effort needed of your staff members that customers can do on their end. Some key features you can expect are:

  • Optimized mobile experience​
  • Streamlined online process​
  • Accessibility compliance​
  • Multilingual Support

ACTIVENet users are now able to go beyond the basics with a completely redesigned and reimagined customer user interface. With these enhancements, organizations can better serve their communities in a quicker, more convenient way. Rios says, The flow for registering is very easy and fast. You search for an activity then the first page involves selecting the participant page along with the waivers and custom questions. After signing waivers and filling out requirements next page is the shopping cart to verify purchase, then you’re at the checkout screen. A quick 3 step process, the amazing thing about it is that it is optimized to perform on your mobile devices.

These enhancements are just the beginning of the redesign journey. For those who have not made the switch Rios exclaims, “The new CUI is awesome and very simple. Don’t wait another second because it does not disappoint!”

For more information connect with your Account Manager today.

Set yourself up for success.

See how ACTIVE can help your organization grow.
More from the blog
View all
Never miss a minute.
Learn about best practices, community stories, product updates, and more.
We will never share your email address with third parties.